All deliveries outside this radius will be made by one of our trusted, independent transport specialists, between 9am and 5:30pm. It’s worth noting that because our partners deliver according to their own schedules, it’s often difficult for us pin down a specific ETA on these deliveries.
However, if your situation demands a more precise timescale, then we can liaise with our partners to arrange specifically timed deliveries, albeit for a small extra charge. If you wish to opt for this delivery method, just let us know when you come to order your tile, so that we have the maximum opportunity to make the arrangements.
We make our deliveries kerbside as close as we can to the property, using a large heavy-goods vehicle with a mechanical tail-lift and pallet truck. If there are any steep gradients, gravel driveways, overhanging trees or other obstacles, be sure to let us know, and we’ll arrange for a specialist vehicle designed to overcome these types of access restrictions.
Your orders will be shrink wrapped for protection, but we’d still advise moving all materials and ancillary products undercover as soon as possible, to safeguard them from frost or rain.
Similarly, it’s always a good idea to double-check with us ahead of time that we have the right contact information for you, and that we’re able to get in touch with you on the day of your delivery. If the information supplied to us is incomplete or incorrect – and we’re unable to contact you to rectify it – then the delivery may fail, and additional charges may be incurred as a result. That’s obviously a lot of hassle for everyone involved, so it’s definitely worth taking the time to sidestep that scenario!